Your tenant cannot find their Security Code to access the Portal? No Problem, follow these steps to retrieve the security code. To provide a resident with a Security Code they need to be a Lease Holder. Each Tenant has their own unique Security Code. As an example: If a Lease has 2 roommates then each roommate will have their own unique Security Code to register for the first time.
STEP 1: Navigate to Tenants & Leases → Tenants
STEP 2: Select the Tenant in question
STEP 3: Select Views → Portal Registration Information
STEP 4: Copy the Security Code and send to your tenant
If you do not see the link for Portal Registration Information it is likely because the Tenant is already registered. In that case, you can reset the password or ask the tenant to press FORGOT PASSWORD directly from their Resident Portal page
This task is now complete
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