Communication Policy

Getting to Policies: ADMINISTRATION --> POLICIES --> Communication

In order to customize your communication module, use these policies to create your rules:



  • Use this policy to set the permission rights for Tenants to communicate with you via the Resident and Prospect Portal. Turning this feature off will remove the communication ability for Tenants to message you via the portal


  • Use this Policy to create the opt-in Consent verbiage for your desired needs.

System Template

  • Certain System Communication happen automatically. Use this Policy to assign the correct Template for the system messages to be sent on your behalf. You can create Custom Templates and choose them for system messages by going to MESSAGE CENTER → TEMPLATES → SYSTEM to create or add new templates.
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